Please read the information below very carefully.
If you agree to abide by the information contained in the ONLINE BANKING AGREEMENT below please click “I AGREE” at the bottom of this page. You will then be forwarded to the first-time user set-up section to complete the ONLINE Banking registration process.
If you do not agree to these terms please click the “CANCEL” button. You will not be able to sign up for ONLINE Banking and will be returned to the homepage.
ONLINE BANKING (INTERNET) AGREEMENT
1. The Service
In consideration of the Online Banking services (“Services”) to be provided by First Bank and Trust Company (“Bank”) as described from time to time in information distributed by BANK to its customers. In the agreement, “Customer” refers to the person(s) subscribing to or using the Service. The Customer agrees as follows: You may use a Personal Computer (“PC”) through an Internet connection to obtain account balances and transaction information. You may also use your PC to obtain statements on your account. You may also use your PC to transfer money between your accounts or make loan payments. However, transfers from your savings and Money Market accounts are considered pre-authorized transfers, and pre-authorized transfers are limited to six (6) per monthly statement cycle by federal regulations. In addition, you may use your PC to electronically direct us to make payments from your account to third parties (“Payees”) that you have selected to receive payment through the Service. You may make payments through the Service to any business professional, merchant, family member or friend. However, you may not use the Service to pay taxes, court-ordered payments, or any government agency. The (“Account”) means your designated bill payment checking account at BANK from which we make bill payments on your behalf pursuant to the Agreement. By subscribing to the Service or using the Service to make any payments to a third party, you agree to the terms of the Agreement.
In addition to this Agreement, all terms and conditions of the disclosures provided to you at account opening apply to this service.
BY CLICKING “I AGREE” AT THE BOTTOM OF THIS PAGE, YOU AGREE TO ENTER INTO THIS AGREEMENT BY ELECTRONIC MEANS AND TO COMPLY WITH AND BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT.
PLEASE READ THIS AGREEMENT CAREFULLY AND KEEP A COPY FOR YOUR RECORDS.
2. Your Merchant list
You may include all utility companies, merchants, financial institutions, insurance companies, individuals, etc. whom you wish to pay through First Bank and Trust Company Online Bill Payment. Include a complete mailing address and telephone number for each and your account number with each payee. We reserve the right to decline to make a payment to certain persons and entities.
3. Your Password
Once you have completed the First Time Login information screen, you will be asked to create an Access ID and a Password. Your Password is never communicated to us. Your Password must be a minimum of 6 characters, which must consist of at least one (1) upper case letter, at least one (1) lower case letter, and at least one (1) numeric character. The letters are case sensitive. For example, if you enter your Password as 123abc you cannot use 123ABC. It is recommended that you change your Password periodically to enhance security. No First Bank & Trust Company representative will ever call or email asking for your Access ID or Password.
Upon three (3) unsuccessful attempts to use your Password, your access to the Services will be revoked. To re-establish your authorization to use the Service, you must contact us to have your Password reset or obtain a new temporary password. You may contact a BANK representative at (308) 832-2030 for assistance.
4. Security Features
First Bank and Trust Company offers the highest level of security for our Online Banking customers. The BANK uses a password-enhanced PC forensics program to register your computer and examine a number of device characteristics to create a unique fingerprint the software will check each time you log on. This system also uses mutual authentication so that not only must you prove your identity, but also the website must prove its identity to you by showing a unique image that you have chosen during the enrollment process. This allows you to confirm the legitimacy of the website.
Once you have entered your Access ID and Password you will be automatically sent to an enrollment page. You will be asked to:
- Provide your e-mail address
- Select an authentication image
- Enter a pass phrase for the image selected
- Select and answer 3 challenge questions
- Select personal or public computer (Note: Only register personal computers that you frequently use and are not available for public use) and
- Click submit.
5. Business Days/Hours of Operation
Our business hours are 8 a.m. to 5:30 p.m. (CST), Monday through Friday, except bank holidays. Although payments and transfers can be completed only on business days, the Service is available twenty-four (24) hours a day, seven (7) days a week, except during system or Internet maintenance periods.
6. Scheduling Payments
You may choose to add Bill Payment and use your PC to electronically schedule payments with the Service. Payments are posted against your balance available for withdrawal, as defined in the bank’s Funds Availability Policy, plus the available credit on your overdraft protection (Checking Plus), if any.
7. Delivery of Your Payments and Transfers
You may schedule payments to be initiated on the current business day, on a future date, or on the same date of each month, subject to the restrictions in the Agreement. Although you can enter payment information through the Service twenty-four (24) hours a day, seven (7) days a week, payments can be initiated only on business days. Funds will be deducted from your Account on the business day on which a payment is to be “initiated.” This date is referred to in this Agreement as the “Transaction Date.” If you direct the initiation of a payment to occur on a day other than a business day, it will be initiated on the following business day.
After funds are withdrawn from your Account, we may remit your payments by mailing your Payee a check, by electronic funds transfer, including ACH (Automated Clearing House) or by other means. Because of the time it takes to send your payment to them your Payees generally will not receive payment on the Transaction Date. This applies regardless of whether the payment is a next-day payment, a future payment or a recurring payment, as described below. Therefore, in order to provide sufficient time for payments to be received by your Payees, the Transaction Date should be prior to the date your payment is due, excluding any applicable grace periods (the “Due Date”). It is helpful if you allow additional time for a payment to be completed the first time you send a payment to a Payee through the Service. This allows the Payee to adjust to the new form of payment. We recommend that a minimum of seven (7) business days be allowed for any payment. Payments and transfers must be scheduled by the normal cut-off time of 6:00 p.m. (Central Standard Time) on any business day in order for the payment to be initiated for that business day.
8. Recurring Payments
Recurring payments are those made for the same amount and are made on a weekly, bi-monthly, monthly basis, etc. Once started, recurring payments will be made automatically until you tell us to stop or cancel the payment on-line and we have a reasonable opportunity to react.
9. Our Liability for Failure to Complete Transactions
If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we might be liable for some of your losses or damages. However, there are some exceptions. We will not be liable for instance:
a. If, through no fault of ours, you do not have enough money in your account to make the transfer;
b. If the money in your account is subject to legal process or other encumbrances restricting transfer;
c. If the transfer would go over the credit limit on your overdraft line (if any);
d. If we reverse the transaction or transfer because of insufficient funds;
e. If the system was not working properly and you knew about the breakdown when you started the transfer;
f. If the system you use including your browser, internet service provider or any equipment you use to access the Service malfunctions or is misapplied;
g. If you obtain a computer virus;
h. If circumstances beyond our control (such as fire or flood or system failure) prevent the transfer, despite reasonable precautions that we have taken;
i. If you or anyone you allow, commits fraud or violates any law or regulation;
j. If the payee mishandles or delays handling payments sent by us; or
k. If you do not allow an adequate number of days between the date of the transaction and the date the payment is due.
10. Canceling Payments
Requests must be made at least one (1) day prior to scheduled payment date. A payment that has been sent may be recalled for a fee of $25.00 per item, but the BANK will not guarantee the ability to recall an item.
All payments, transfers and/or fees made with the Service will appear on your monthly Account statement. The Payee name, payment amount, and date of the payment will be shown for each payment made through the Service during that month.
Currently, the basic Online Banking Service is Free. The Bill Payment is Free for the first 5 payments per statement cycle per customer and $0.50 per payment after the first 5.
These fees are subject to change. You will be notified of any changes to the Fee Schedule a minimum of thirty (30) days before a change takes effect. Charges shall be automatically deducted from customer’s Account, and BANK shall provide to Customer monthly notice of such debit(s) on your statement.
You are solely responsible for the equipment (including your personal computer and software) you use to access the Services. We are not responsible for errors or delays or your inability to access the Services caused by your equipment. We are not responsible for the cost of upgrading your equipment to stay current with the Services nor are we responsible, under any circumstances, for any damage to your equipment or the data resident thereon. BANK is not responsible for any fees incurred for Internet access, or for any computer virus or related problems that may be attributable to services provided by any Internet access service provider.
14. Notice of Your Rights and Liabilities
Security of your transactions is important to us. Use of the Services may therefore require a PIN or password. If you lose or forget your PIN or password, please call (308) 832-2030 during normal business hours listed above. We may accept as authentic any instructions given to us through the use of your password or PIN. You agree to keep your PIN or password secret and to notify us immediately if your PIN or password is lost or stolen or if you believe someone else has discovered your PIN or password. You agree that if you give your PIN or password to someone else, you are authorizing them to act on your behalf, and we may accept any instructions they give us to make transfers or otherwise use the Services. Online Banking Services enables you to change your password; we recommend that you do so regularly.
We may be liable for certain security breaches to the extent required by applicable law and regulation. We do not assume any other liability or otherwise guarantee the security of information in transit to and from our facilities. Please note that we reserve the right to (1) monitor and/or record all communications and activity related to the Services; and (2) require verification of all requested transfers in the manner we deem appropriate before making the transfer (which may include written verification by you). You agree that our records will be final and conclusive as to all questions concerning whether or not your PIN or password was used in connection with a particular transaction. If any unauthorized use of your PIN or password occurs you agree to (1) cooperate with us and appropriate law enforcement authorities in identifying and prosecuting the perpetrator; and (2) provide reasonable assistance requested by us in recovering any unauthorized transfer of funds.
Tell us AT ONCE if you believe your PIN or password has been lost or stolen. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account (plus your maximum line of credit). If you tell us within two (2) business days, you can lose no more than $50. If you do NOT tell us within two (2) business days after you learn of the loss or theft of your PIN or password, and we can prove we could have stopped someone from using your PIN or password without your permission if you had told us, you could lose as much as $500.
If your statement shows transfers that you did not make, tell us at once. If you do not tell us within sixty (60) days after the statement was mailed to you, you may not get back any money you lost after the sixty (60) days if we can prove that we could have prevented someone from taking the money if you had told us is time. If a good reason (such as a long trip or hospital stay) kept you from telling us, we will extend the time periods. If you believe your PIN or password has been lost or stolen or that someone has transferred or may transfer money from your account without your permission, call (308) 832-2030 during normal business hours listed above. WE CANNOT ACCEPT NOTIFICATION OF LOST OR STOLEN PINS OR PASSWORDS OR UNAUTHORIZED TRANSFERS VIA EMAIL.
15. Errors and Questions
In cases of errors or questions about your electronic transactions, telephone us at (308) 832-2030, 8 a.m.-5:30 p.m. (CST), Monday-Friday, or write us at:
First Bank & Trust Company
Attn: Electronic Banking
PO Box 147
Minden NE 68959
as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transaction listed on the statement or receipt. We must hear from you no later than sixty (60) days after we sent you the FIRST statement on which the problem or error appeared. You will need to:
a. tell us your name and Account number (if any);
b. describe the error or the transaction you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information ; and
c. tell us the dollar amount of the suspected error.
If you tell us verbally, we may require you to send us your complaint or question in writing within ten (10) business days following the date you notified us. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may, at our sole discretion, take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10) business days for the amount you think is in error, so that you will have use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing, and we do not receive it within ten (10) business days, we may not credit your account.
If your notice of error concerns a transaction on a new account that occurred during the first thirty (30) days after the first deposit to the account was made, the applicable time periods are twenty (20) business days in place of ten (10) business days and ninety (90) days in place of forty-five (45) days.
If we determine there was no error, we will reverse the previously credited amount, if any, and we will send you a written explanation within three (3) business days after we finish our investigation. You may ask for copies of the documents we used in our investigation.
16. Disclosure of Account Information to Third Parties
We will NOT disclose your personal information to external organizations unless:
a. you request or authorize it; or
b. the information is provided to help complete a transaction initiated by you; or
c. the information is provided in order to verify the existence and condition of your account for a third party, such as a credit bureau or a merchant; or
d. the disclosure is required to comply with a governmental agency or court order or is permitted by law.
17. Authorization to Obtain Information
You agree that we may obtain and review your credit report from a credit bureau or similar entity. You also agree that we may obtain information regarding your Payee Accounts in order to facilitate proper handling and crediting of your payments.
If you want to terminate your access to the Services, call us at (308) 832-2030. RECURRING TRANSFERS WILL NOT NECESSARILY BE DISCONTINUED BECAUSE YOU TERMINATE ACCESS TO THE SERVICES. IF YOU WANT TO MAKE SURE THAT RECURRING TRANSFERS BETWEEN ACCOUNTS ARE STOPPED, YOU MUST FOLLOW THE PROCEDURES IN THE CANCELLING PAYMENTS PARAGRAPH (8) ABOVE.
We reserve the right to terminate the Services, in whole or in part, at anytime with or without cause and without prior written notice. In that event, or in the event that you give us a termination notice, we may (but are not obligated to) immediately discontinue making previously authorized transfers, including recurring transfers and other transfers that were previously authorized but not yet made. We also reserve the right to temporarily suspend the Services in situations deemed appropriate by us, in our sole discretion, including when we believe a breach of system security has occurred or is being attempted. We may consider repeated incorrect attempts to enter your PIN or password as an indication of an attempted security breach. Termination of Services does not affect your obligations under this Agreement with respect to occurrences before termination.
19. Limitation of Liability
Except as otherwise provided in this Agreement or by law, we are not responsible for any loss, injury, or damage, whether direct, indirect, special or consequential, caused by the Service or the use thereof or arising in any way out of the installation, operation, or maintenance of your PC equipment.
No waiver of the terms of this Agreement will be effective, unless in writing and signed by an authorized officer of the BANK.
You may not transfer or assign your rights or duties under this Agreement.
22. Governing Law
The laws of the State of Nebraska shall govern this Agreement and all transactions hereunder. Customer acknowledges that he/she has reviewed this Customer Agreement, understands the terms and conditions set forth herein, and agrees to be bound hereby.
We can change a term or condition of this Agreement by mailing or delivering to you a written notice at least thirty (30) days before the effective date of any such change. We do not need to provide you with any prior notice where an immediate change in the terms or conditions of this Agreement is necessary to maintain or restore the security of our system or an account. However, even in these cases, if the change is to be permanent, we will provide you with a notice of the change with the next regularly scheduled periodic statement we send you, or within thirty (30) days, unless disclosure would jeopardize the security of our system or an account. Notices mailed or delivered to you under this paragraph will be considered effective if mailed to the most recent address we show for you in either our Checking or Savings Account records, or e-mail address in which you agreed to receive such notices and/or disclosures.
Customer, in consideration of being allowed access to the Services, agrees to indemnify and hold the BANK harmless for any losses or damages to the BANK resulting from the use of the Services, to the extent allowed by applicable law.
25. Security Procedures
By accessing the Services, you hereby acknowledge that you will be entering a protected web site owned by the BANK, which may be used only for authorized purposes. The BANK may monitor and audit usage of the Service, and all persons are hereby notified that use of the Services constitutes consent to such monitoring and auditing. Unauthorized attempts to up-load information and/or change information on these web sites are strictly prohibited and are subject to prosecution under the Computer Fraud and Abuse Act of 1986.
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