COVID-19 Bank Response: Updated Hours and Message

 

 

Our Drive thru is Open Normal Hours

Online and Mobile available 24 Hours

Lobby by Appointment, Call 308.832.2030

 

First Bank and Trust Company is here for our clients and friends.

Banking is an essential service for all of our clients and friends in the communities we serve.  As we navigate through the unchartered waters of the COVID-19 health concern, we will continue to provide the essential financial services that we very gratefully provide to you, your family and your business or farm.

It is in our DNA to continually strive to always provide exceptional customer service.  For the foreseeable future, we believe that a key component of exceptional customer service is to keep the health and welfare of our clients, friends, staff, and all of our families in the forefront of how we deliver our services to you. 

We prefer to deliver our services as personally as possible.  However, we can deliver our services through various diversified and robust virtual means.  We have internet and mobile banking in which you can complete many routine transactions, including mobile deposits.  We have our ATMs in Minden and Axtell that will be available to you.  And of course, many transactions can be completed over the telephone.  We have DocuSign available for documents that require your signature and have loan applications available online.   

With all of this in mind, and in order to protect our staff, we will be reducing our staff in the bank for the foreseeable future.  The staff not in the bank will be available, so if you need to visit with a specific banker, we will forward your call.

Beginning Monday, March 23, our drive-up will remain open normal hours of 8:00 AM to 5:30 PM.  Our lobby will be available by appointment only.  If you need to open a new account or obtain a new loan, please call ahead so we can make appropriate arrangements to complete the transaction as quickly and efficiently as possible.  We will continue to monitor COVID-19 cases and make adjustments as we think prudent.

I apologize in advance for the inconveniences these measures will result in.  We need to maintain a rational and measured response to the challenges the COVID-19 pandemic will present.  Production and distribution systems are being ramped up to deliver items in short supply so shelves will not remain empty.  Alternatively, we need to come together as a community, call and check on loved ones, friends and neighbors who might be at higher risk, or otherwise might need help, and make sure their needs are met.

Sincerely,

Kelley Ayres

President