eStatements FAQs

Are eStatements available on all First Bank and Trust Company accounts? 

eStatements are available on all checking and savings accounts for which you currently receive paper statements.

Is there a cost associated with receiving eStatements? 

No. There is no charge for eStatements.

Is special software required to view my eStatement online? 

Your eStatement will be in a PDF format so you will need Adobe Acrobat Reader to view it. You can download the latest free version of Adobe Acrobat Reader here.

Who do I call if I have questions about my eStatement? 

If you have any questions concerning you eStatement please contact us.

How secure are eStatements?

We do not send your actual statement through email. Instead, we send you an email notification that your eStatement is available to view online. You must then log on to our secure online banking where your account information is protected by 128-bit encryption technology.

Will I continue to receive my printed statement in the mail if I sign up for eStatements? 

No. When you sign up for eStatements you will no longer receive a paper statement in the mail.

What if I sign up for eStatements and then decide I would like to receive paper statements again? 

At any time you can Contact Us to turn off your eStatements.

How do I change the email address to which my eStatement notifications are sent? 

At any time you can go to the Profile page on online banking and update the email address to which your eStatement notification is sent.