Mobile Banking FAQs

Can I add more than one mobile phone?

Yes. You can register several mobile phones for Mobile Banking. To add a new phone, go to online banking, click on Profile, in the Mobile Banking Profile, click on Manage Devices, and select Add New Device.

How do I download Mobile Banking to my phone?

Go to the App store and search using the keyword TouchBanking.  After downloading the App, enter the App code "GoMobile1438" and your existing online banking credentials. Or, you can go to online banking, click on Profile, in the Mobile Banking Profile click on Manage Devices, and select the option Download the application.

What if my phone number changes?

If your mobile phone number changes, go to online banking, click on Profile, in the Mobile Banking Profile, click on Manage Devices, and select the option Change my phone number.

What if my phone is lost or stolen?

If your mobile phone is lost or stolen, no one can access your account without knowing your password.  To prevent unauthorized access to your account, you can deactivate your phone in Mobile Banking. Go to online banking, click on Profile, in the Mobile Banking Profile, click on Manage Devices, and select the option Stop using this device for Mobile Banking.

How do I stop using Mobile Banking on my phone?

To stop using Mobile Banking on your phone, go to online banking, click on Profile, in the Mobile Banking Profile, click on Manage Devices, and select the option Stop using this device for Mobile Banking.

I received my activation code but never used it—what do I do now?

Your activation code expires 24 hours after we send it to you. However, you can always request a new activation code. Go to online banking, click on Profile, in the Mobile Banking Profile, click on Manage Devices, and select the option Get a new activation code. We'll send you a text message with a new activation code.